Shipping & Delivery Policy

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide.

Expedited shipping will cost additional $29.99 USD. If a customer choose expedited shipping we process & ship his/her orders in 12-24 hours by express mail. The express orders are delivered in 3-5 business days. Note that holidays, weekends, and Mondays are NOT included in processing or shipping times. Expedited shipping fees is non refundable. 

Please make sure your shipping address is entered correctly at checkout. Once your package leaves our facility we cannot intercept a package, expedite transit times, change shipping methods, or locate your package beyond the carriers tracking information. We are NOT responsible for packages lost or delayed in transit or marked as “delivered” by the carrier. Gentwith cannot be held responsible for packages returned to sender (Gentwith), marked by the carrier as “delivered”, or sent to the wrong address due to incorrect information provided by customer. Please double check that your address that the information you enter is correct. While items are inspected before they leave our store, Gentwith is NOT responsible for orders that arrive damaged by the shipping carrier. 

Please remember that delivery time does not include Sundays or Holidays. Gentwith will contact you with a follow-up email if the merchandise you have selected is not currently in stock. 

ORDERS THAT ARE UNABLE TO BE DELIVERED

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 60% of an item’s value if that happens. So please do remember to check your address carefully when you place an order.

HOW DO YOU SHIP PACKAGES?

Packages from our warehouse will be shipped by DHL, TNT, USPS, FEDEX or PTS depending on the weight and size of the product.

DO YOU SHIP WORLDWIDE?

Yes. We provide shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

WHAT ABOUT CUSTOMS?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates: Please not order processing time is not included: 

LOCATION *ESTIMATED SHIPPING TIME
United States 2-5 Business days
Canada, Europe 2-5 Business days
Australia, New Zealand, Middle East 3-7 Business days
Mexico, Central America, South America 3-7 Business days

 

DO YOU PROVIDE TRACKING INFORMATION:

Yes, you will receive an email once your order ships that contains your tracking information.

If you have any other questions, please contact us and we will do our best to help you out.

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