FAQ'S

Shipping

GentWith has multiple warehouses within the Europe. Orders will be shipped from any warehouse close to your destination.

How do you ship?

We ship with UPS, FedEx, USPS or DHL.

How much does shipping cost?

We have been working with USPS, UPS, FedEx for years to offer the lowest shipping rates for expedited shipments. Standard shipping is free.

Will you ship internationally?

Yes, we offer free international standard shipping service. Expedited shipping will be cost just for $39.99USD.

When will I receive my item?

We ship within 3 business days of receiving your order (not including weekends or holidays). When you receive the item depends upon the shipping method you select during checkout.

What is Standard Shipping?

Standard Shipping usually takes 3 days for processing and delivery will be made in 5 to 10 business days. Its Free of cost internationally.

What is Expedited Shipping?

Expedited Shipping usually takes 1 day for processing and delivery will be made in 3 to 5 business days. Its cost $39.99USD internationally.

Order

What is your return policy?

Please see our Return Policy.

What should I do if my order hasn't been delivered yet?

Once your order has been placed, you will receive the Order Confirmation email – Please allow 1-3 business days to process your order. (Weekends and Holidays not included)

You’ll be able to get the latest updates on your order by Shipping Confirmation email. Clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ and click ‘Track This Order’.

Your tracking link will be able to provide up to date information on the status of your order.

If your estimated delivery date has passed and you haven’t received your order, just contact us so we can help you further.

I'm missing an item from my order, what do I do?

• We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

• If your order has been sent in different parcels then each delivery note will tell you the tracking number you can expect to receive.

• If an item is missing, please contact. Our Customer Care team with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.

What happens if I refuse the package when it is delivered or the package gets returned to sender?

A package is returned to the sender if delivery cannot be completed or if delivery is refused. Once the package is received back we will process a refund MINUS a fee.

Can I cancel or modify my order?

If you reach us before shipment was sent. we can cancel your order. If we shipped, we cannot do anything to cancel your order.

What happens if something I ordered is not available?

GentWith website utilizes a real-time inventory system, but occasionally we may find certain product at undesirable condition during inspecting process before shipping. In this very rare situation, we will remove the item from your order, ship the remaining of the order, and contact you via email, whatapp or contact number regarding the unshipped item. You will receive email notification should this occur. We will wait for your instructions to resolve the out of stock item. This can include a substitute item, merchandise credit or a refund.

How to place an order?

Open Your desired Product.
Choose Size.
Add to Cart
Go to Cart
Check Shipping Method from Standard or Expedited and tap Checkout Button.
Write Your Full Name and Complete Address.
Choose payment Method and Tap Place Order Button.

How can i track my order?

We send email with tracking number and tracking link after shipping. You can also track your order on our website at the following link: Track Your Order

How can i find my order ID to track my order?

After placing your order. You’ll get an email automatically for order conformation. This email has your order ID. You can track your order using this ID.

Product

What size should I order?

We have directions for finding your size on our website at the following links: Men’s suit sizing help. Also our height and weight sizing chart is very helpful to find your size. If you have further questions, please don’t hesitate to contact our Customer Service Team.

What size are the suit pants?

Some of our suit pants are the industry-standard six-inch drop. This means that if you order a size 46 jacket, it will come with size 40 pants. All of our pants have unfinished bottoms to make altering an ease. Sizing Charts are attached with each product.

Can I get different size pants?

If there is no option to choose pants size of the tuxedo/suit, you need to see size chart attached with product to see pants size with specific suit. Packages are imported together. We don’t separate them.

Are bottoms of the suit pants unhemmed?

Yes, Suit/Tuxedo pants have unfinished bottoms to make altering an ease.

Can the pants be taken in or out?

Yes, all pants can be adjusted with certain centimeters. Please consult your tailor or our customer service department if any question about a particular style.

Payment

Do you save my payment information?

No, all transactions are processed through the Payment Card Industry Data Security Standard (PCI DSS) gateway. Your payment information is carefully protected and we will never store your payment card information.

What methods of payment do you accept?

We accept all major credit cards as well as PayPal.

Do you charge any tax?

There’re no hidden charges. We just charge mentioned price.

Who will pay customs in my country?

Some countries impose customs fee on imports. We have nothing to do with this. Because every country has its own rules. So, customer will be responsible to pay any kind of customs fee in his/her country.

Others

Can I order over the phone?

We don’t take orders on phone. But you can write us text, whatsapp to get our help.

Can you send me a catalog?

We do not issue print catalogs. Everything that we sell is on our site. No print catalogs mean we can pass even more savings on to our customers, and be friendly to the earth as well.

Can you tell me your hours of operation?

You can order online 24 hours a day 7 days a week through our website. You can also email us by clicking the Contact Us tab at the bottom of every page. If you require live support you can live chat via whatsapp.

Customer Service Team is available during our business hours in Eastern Time, holidays not included.