Returns/Refund & Exchange Policy

Returns/Refund & Exchange Policy

Returns will not be accepted. Items will be double checked and erroneous or defective items will not be delivered. *Disputes can only be opened up to 5 days after customer received order.

Out of stock:

Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update.

  • If you change your mind, you can exchange your items within 14 days of delivery.  If 14 days have already been passed, we are not able to offer any exchange.
  • Exchange is only possible when we will receive the package.  
  • Shipping Cost of Exchange a product is belong to customer. We don’t provide shipping labels.
  • Exchange products must be unworn, unwashed and unaltered. 
  • No exchanges/refunds/returns are possible for bespoke shoes & customized products. 
  • Exchange products must have all the original tags and labels attached and be in their original and integral packaging.
  • If your exchange do not comply with our Exchange Policy, it will not be possible to accept it and we will send the items back to you with no credit.
  • Please note customer has to bear all custom & Shipping expenses.
  • Items are double checked before shipping and erroneous or defectives items are not delivered.
  • Make sure to read our Terms & Conditions prior placing an order.

Cancelling an Order:

Once an order is placed, we will not be able to cancel it as your order might have already been processed.

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