Returns/Refund & Exchange Policy

Returns/Refund & Exchange Policy

Exchange Policy

We provide 14 Days from purchase date hassle-free exchange guarantee. Just let us know which style/size you would exchange to. The exchange will be shipped within 3 business days after receiving the return.

Return Policy

We’ll gladly take any unsatisfied item back within 14 days of from the purchase date. Just be sure you have not worn or altered it. Attached tags and a copy of the receipt will be needed. Eligible returns will be credited to your original form of payment.  


*No Exchange/Returns for Shoes and Custom made Products.

* Customer has to bear shipping expenses for exchange/returns.

Step-by-step Return Instruction

Step 1 – Email 

Email with your Order Number and reason for the return. We will reply with the return instruction details by email.

Step 2 – Ship 

Ship the item back to us in its original, unused condition with its original tags attached, hanger, and bag within 14 days from the purchase date for a refund.

  • The original receipt or a copy inside the package is required.
  • For any returns of a suit/tuxedo, customer need to return all blazer, pants, vest and accessories if any.
  • No signature required service is accepted at the return center. 
  • GentWith is not responsible for any return(s) sent to any other address or item damaged or lost in the returns process.
  • If you accidentally send the wrong item to us for return, please contact us as soon as possible. We cannot guarantee your item will be found and returned, and no compensation is provided.

Step 3 – Refund

  • Refunds are processed within 5 business days of receiving your return. All refunds are sent directly back to the original source of payment.
  • We reserve the right to refund base on the return items condition. We will email your refund details. Shipping is a service and it is non-refundable. A restocking fee may be processed for packaging, handling, and any other cost during the restocking process.
  • Return shipping is NOT We don’t provide returns labels.
  • FINAL SALE items CANNOT be accepted for return of credit or refund.

* Returned to sender or refused packages will be processed as return. You will receive your refund minus the initial shipping charge after we receive package.

Please feel free to contact GentWith team for your return.


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